Frequently Asked Questions

Propane is sometimes referred to as liquefied petroleum gas, LP gas, or LPG. It is produced from either natural gas processing or crude oil refining. It is nontoxic, colorless and virtually odorless, but for your protection, an odor is added so it can be easily detected in the rare event of a leak.

Propane is a non-toxic, non-poisonous, safe, reliable, and clean energy source that poses zero threats to soil or groundwater. Understanding how to properly use and store propane and detect warning signs of a gas leak can greatly reduce the risk of a propane-related hazard at your property.

One of the safety features of propane is its unique smell—rotten eggs, a skunk’s spray or a dead animal. Ethyl mercaptan, a sulfur-based compound, is added to propane so that it can be detected when propane is in use. If you smell gas, immediately evacuate everyone from your home and contact us.

Your tank gauge is on the top of the tank, usually under a liftable hood. You can also use your smartphone to check your tank level from anywhere using the Wi-Fi monitors we provide free of charge to all automatic delivery customers. We deliver to all of our customers when their fuel levels start to get low, so while you are welcome to monitor your tank, know that we’ve got it covered.

Propane customers enjoy tank-monitored automatic delivery, meaning you don’t have to worry about placing regular orders. We’ll monitor your tank for you and deliver when you start to get low. Visit our automatic propane delivery page to learn more and contact us when you’re ready to sign up. 

Diesel and gasoline customers should monitor their tank gauges and place an order online when they start to get low. Usage varies widely due to application, so we recommend checking your tank regularly and ordering when the gauge starts to get low.

Your propane is delivered and stored in liquid form. Propane liquid, for example, will expand (become a gas) nearly 17 times more than water over the same temperature increase. As a result, tanks and cylinders are never completely filled with propane liquid. Tanks are filled to about 80 to 85 percent of their capacity. This leaves a space above the liquid, which allows the propane liquid to expand freely due to changes in temperature.

Propane is a versatile fuel that has many applications both inside and outside your home. Some common propane powered appliances are furnaces, boilers, water heaters, fireplaces, cooking stove, gas grills, space heaters, clothes dryers, generators, pool heaters, and more.

Diesel and gasoline power a wide variety of on-road and off-road machinery, such as tractors, greenhouse heaters, grain dryers, fleet vehicles, ATVs, construction equipment, and more.

As a burned fuel, propane meets all clean air energy standards put forth by the Environmental Protection Agency (EPA), making it safe and environmentally friendly. Plus, most propane is produced right here in Texas, which means it is more affordable than fuels that have to be transported a long distance—along with supporting the local economy.

Refined fuels such as on-road diesel, dyed diesel, and gasoline can power your agricultural or commercial equipment reliably, so they’re a great choice for keeping your property and machinery running.